Technical Support Engineer

Pune, India💼 Full-time🗓 2026-10-06 → 2026-10-07

Core

Resolve complex technical problems for enterprise security software customers via multiple channels and collaborate with engineering to improve product quality.

Role type

Senior Technical Support Engineer (Enterprise Security)

Builds

Customer support services and knowledge base articles for identity governance platforms

Domain

Cybersecurity / Identity Management / Cloud Infrastructure (via careerplan.io/jobs/R013897-technical-support-engineer-at-sailpoint)

Deliverable

client delivery

Required skills

Advanced troubleshooting, Cloud-native/microservices architecture support, REST API debugging, Log analysis (OpenSearch/Splunk), Database Administration (Oracle, Sybase, MSSQL, DB2, MySQL), OS administration (Windows, Unix, Linux, Docker), XML/JavaScript debugging, J2EE/Java EE application server troubleshooting

Preferred skills

Object-oriented software development, Java application troubleshooting, Log4j configuration, Browser compatibility testing, Version control (SVN), Identity management provisioning systems knowledge

Technologies

AWS, OpenSearch, Splunk, Oracle, Sybase, MSSQL, DB2, MySQL, Linux, Docker, Tomcat, JBoss, WebSphere, WebLogic, XML, JavaScript, Java, Ant, XHTML, JSF, SPML, SOAP

About SailPoint

SailPoint is the leader in identity security for the modern enterprise. Founded in Austin in 2005, we are publicly traded, ranked #1 by revenue in identity governance and administration, named a 2026 Gartner Peer Insights™ Customers' Choice for IGA, and trusted by many of the world's largest and most regulated organizations. Our core values -- innovation, integrity, impact, and individuals -- guide how every SailPoint crew member shows up. As identity becomes the control plane for modern security, we are investing in the channels where our buyers actually make decisions.