Senior Service Delivery Manager
Core
Orchestrating end-to-end service delivery and performance for very large enterprise accounts, ensuring alignment with business outcomes and contractual obligations.
Role type
Senior Service Delivery Manager (IC)
Builds
Service delivery operations and client success for large enterprise accounts
Domain
IT Service Management / Enterprise Services
Required skills
Client/Partner Leadership, E2E Delivery Integration, Cost Management, Compliance & Risk Management, Service Management, Continuous Improvement, Workforce Management
Preferred skills
ITIL principles, ServiceNow, Microsoft Office proficiency
Responsibilities
Develop engagement with customer leadership (C-Suite, SVP, VP, Director) to establish business outcomes; Coordinate internal stakeholders and delivery functions across multiple customers; Monitor account and portfolio cost drivers to align with budget and forecasts; Ensure services meet contract requirements, SLAs, and security standards; Establish governance processes for consistent service delivery; Identify and implement service improvement opportunities; Lead, manage, and evaluate subordinate technical resources.
