Senior Customer Success Manager
Core
Manage commercial relationships and service delivery for 2-4 of Vodafone's largest strategic accounts (up to €30M revenue), ensuring contractual obligations and delivering incremental value.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Service relationships, operational efficiency, and customer value for enterprise telecom clients
Domain
Telecommunications / Enterprise Services
Deliverable
client delivery
Required skills
Strategic account management, service level management, stakeholder management, continuous service improvement, risk management, inventory management, performance analysis
Preferred skills
WAN/LAN/Cloud certification, ITILV4/V5 certification, deep knowledge of telco products and solutions
Technologies
WAN, LAN, Cloud, Telco product portfolio
Responsibilities
Lead service capability for designated accounts, provide senior point of interface for service quality, drive continuous service improvement, provide service performance metrics, identify opportunities to enhance customer experience, manage strategic business relationships, manage service initiatives and risk registers
Seniority
Senior, hands-on IC