Customer Delivery Manager - Project Management Office Accounts
Core
Formulates strategies for escalation, change management, and cost management; leads cross-functional efforts to ensure SLA delivery and policy compliance for service accounts.
Role type
Senior Customer Delivery Manager (Project Management Office)
Builds
Service delivery solutions and strategic account plans
Domain
IT Services / Business Services
Required skills
Strategy formulation, Cost management, High-risk project oversight, Cross-functional leadership, SLA management, Vendor negotiation, Revenue opportunity identification, Policy compliance, Knowledge management, Change order negotiation
Preferred skills
ITIL/ITSM knowledge, Presales participation, Mentoring
Technologies
ITIL, ITSM
Responsibilities
Formulate strategies for performance metrics, escalation, and change management; Own expense/cost targets for service delivery; Manage high-risk projects and lead cross-functional teams; Oversee timely SLA delivery and manage vendor negotiations; Identify revenue opportunities and ensure policy compliance; Drive cross-organization optimization and enhance customer engagement processes; Develop solutions and participate in presales and change order negotiations.
Seniority
Senior, hands-on IC
