APAC Retention Lead
Core
Lead strategy and performance for the APAC Small and Medium Business (SMB) portfolio, driving revenue growth, customer retention, and merchant activation.
Role type
Senior IC portfolio management and customer success lead
Builds
Scalable operating models for APAC SMB portfolio
Domain
Payments / Fintech
Required skills
Portfolio management, Customer success, Revenue growth, Operating model design, Stakeholder management, Data-driven decision making, Team leadership, Commercial acumen, Change management, Market analysis
Preferred skills
APAC market experience, Cross-sell/upsell program execution, Matrixed global organization experience
Technologies
None stated
Responsibilities
Lead APAC retention and customer success strategy, Build and scale regional operating model, Drive commercial impact through data-led decision making, Influence regional business priorities, Develop and empower a network of leaders
Seniority
Senior, hands-on IC
