Relationship Executive SEA
Core
Drive account retention and revenue growth for assigned enterprise portfolio in the Southeast Asia region.
Role type
Senior IC account relationship executive (payments)
Builds
Enterprise payment solutions and merchant services
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Account management, commercial acumen, senior stakeholder engagement, client technology strategy alignment, cross-sell opportunity identification, CRM proficiency, cross-functional collaboration
Preferred skills
Payments industry knowledge, technology interest
Responsibilities
Manage assigned enterprise account portfolio to ensure retention and growth, analyze client needs and align technology/business strategies, prepare client-facing materials for business reviews, conduct customer research to uncover cross-sell opportunities, track account activity and performance via CRM, collaborate with client success and implementation teams, act as secondary contact for merchants and coordinate internal resolutions, monitor merchant requests against service level agreements