Responsable de la réussite client
Core
Drive portfolio growth and retention for small and medium-sized merchants by identifying cross-sell opportunities and providing strategic payment solutions.
Role type
Senior Account Manager (B2B Payments)
Builds
Payment solutions and merchant services for SMBs
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
B2B sales, account management, customer success, strategic consulting, negotiation, relationship building, business needs analysis, solution selling, priority management, goal achievement
Preferred skills
Payments industry experience, financial services background, merchant services experience, track record of exceeding sales/retention targets
Technologies
Microsoft Word, Excel, Outlook
Responsibilities
Stimulate portfolio growth through cross-selling and up-selling opportunities, increase merchant retention by influencing business decisions, create concrete client results by recommending efficiency-driving solutions, optimize account performance balancing growth and profitability, deliver exceptional customer experience by resolving issues quickly