Customer Success Officer
Core
Serve as a point of contact for merchants, building relationships, monitoring performance, and offering solutions to improve retention and support account growth.
Role type
Customer Success Officer (Sales-focused)
Builds
Merchant relationships and account growth within the payments technology landscape
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
sales and negotiation, verbal and written communication, client service, MS Word, Excel
Preferred skills
business acumen, commercial awareness, card payment industry knowledge
Responsibilities
Serve as a point of contact for customers, Monitor merchant performance and turnover, Provide rate offers and conduct credit/operational risk analysis, Act as a link between merchants and the business, Ensure accurate handling of leads and compliance with internal policies
Seniority
Junior, 1+ years experience