Customer Success Manager
Core
Drive retention and revenue for high-tier retail uniform store accounts while leading the adoption of embedded payment processing services.
Role type
Senior Customer Success Manager (Payments Lead)
Builds
Retail uniform management software and embedded payment processing solutions
Domain
Retail operations / SaaS / Payments
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account planning, retention strategy, payments platform onboarding, win/loss analysis, cross-functional collaboration, CRM management, solution configuration, stakeholder influence
Preferred skills
SaaS/enterprise software experience, retail operations software knowledge (POS, eCommerce, inventory), small-to-medium business focus
Technologies
CRM, Point of Sale systems, eCommerce platforms, Inventory Control systems
Responsibilities
Own logo and revenue retention for named high-tier accounts; cultivate client references and case studies; execute client-specific success roadmaps; lead at-risk account recovery efforts; drive payments platform adoption and revenue; conduct win/loss research and reporting; act as escalation point for client issues; contribute to client experience process improvements.
Seniority
Mid-Senior, hands-on IC with strategic ownership
