Customer Success Manager
Core
Strategic Account Manager for enterprise customers in Australia and New Zealand, driving retention, adoption, and revenue growth.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Long-term partnerships with enterprise clients in legal, tax, accounting, and GRC sectors
Domain
Legal technology, tax, accounting, governance, risk and compliance (GRC), regulatory technology
Required skills
Strategic account management, executive stakeholder engagement, retention and revenue growth strategies, consultative selling, CRM management, cross-functional collaboration
Preferred skills
Experience in SaaS, legal tech, tax/accounting tech, GRC, or regulatory technology
Technologies
CRM systems
Responsibilities
Manage portfolio of strategic enterprise accounts across ANZ; Lead Executive Business Reviews (EBRs); Drive product adoption and value realization; Identify upsell and cross-sell opportunities; Partner with Sales and Product teams; Monitor customer health and mitigate risks
Seniority
Senior, hands-on IC
