Director, Engagement - Enterprise, East
Core
Lead the post-sale customer experience and adoption for Enterprise law firms in the East region, designing change-management playbooks and scaling client transformation.
Role type
Senior Director, Customer Success / Engagement
Builds
Adoption playbooks, change-management programs, and operating rhythms for enterprise legal clients
Domain
Legal Tech / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Change management, team building and scaling, stakeholder management, strategic account management, operational discipline, data fluency, cross-functional leadership
Preferred skills
Legal industry experience, high-growth B2B SaaS background, executive presence
Technologies
None specified
Responsibilities
Define engagement models and adoption playbooks for the vertical, build operating rhythms for portfolio reviews and coaching, coach managers to act as strategic advisors, partner with cross-functional teams to accelerate client success, drive expansion opportunities, translate client feedback into product and roadmap actions
Seniority
Director, hands-on leadership
