Engagement Manager SMB
Core
Drive adoption, technical health, and commercial outcomes for a large portfolio of law firms and corporate legal teams using automated playbooks and high-touch strategic interventions.
Role type
Senior Engagement Manager (SMB/Scale)
Builds
Scaled adoption programs, enablement motions, and commercial growth for legal tech customers.
Domain
Legal Tech / B2B SaaS
Required skills
Scaled customer success, renewal management, program design, data fluency, technical fluency, project management, commercial ownership, cross-functional orchestration
Preferred skills
Legal Tech experience, high-growth B2B AI verticals, Arabic language proficiency
Technologies
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
Responsibilities
Improve and execute the scaled adoption playbook, facilitate strategic touchpoints with high-stakes accounts, drive sustained value through programmatic operating cadence, manage portfolio health via adoption signals, own commercials for renewal and expansion, orchestrate cross-functional teams, translate customer feedback into product actions
Seniority
Senior Manager, hands-on IC