Strategic Account Manager
Core
Lead a portfolio of high-value enterprise customers across Australia and New Zealand, acting as the executive face to drive retention, expansion, and customer advocacy.
Role type
Senior Strategic Account Manager (Enterprise)
Builds
Long-term account strategies, executive relationships, and commercial growth plans for strategic enterprise accounts.
Domain
Legal technology, tax and accounting technology, governance, risk and compliance solutions, enterprise software.
Required skills
Executive presence, business acumen, strategic thinking, consultative engagement, negotiation, commercial planning, stakeholder management, revenue growth strategies.
Preferred skills
Experience in SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions, enterprise software.
Responsibilities
Serve as senior relationship owner for strategic enterprise accounts; Build trusted advisor relationships with C-suite executives; Develop multi-year account strategies aligned to customer business priorities; Drive net revenue retention through renewals, expansion, upsell and cross-sell; Ensure customers achieve measurable business outcomes; Partner with Sales, Product, Professional Services, Marketing and Support teams to execute strategic account plans.
Seniority
Senior, hands-on IC