Segment Lead Customer Success
Core
Lead a specific customer segment in the energy and water utility industry, driving customer health, satisfaction, and commercial growth through proactive, data-driven account management.
Role type
Senior Customer Success Segment Lead (lateral leadership)
Builds
Long-term customer relationships and strategic account plans for utility clients
Domain
Energy and water utilities (SaaS)
Required skills
Customer success management, lateral leadership, data-driven account analysis, stakeholder management, strategic account planning, cross-functional collaboration, industry domain knowledge
Preferred skills
SaaS experience, NRR/Churn management, Quarterly Business Reviews, AI/LLM application, utility sector expertise
Technologies
SaaS platforms, data analytics tools, AI/LLM tools
Responsibilities
Own the development of a customer segment, act as the central point of contact for assigned clients, build a data-driven view of customer usage and adoption, identify and develop growth opportunities for clients, coordinate cross-functional resources to support customer needs, represent customer requirements internally to product and professional services teams, evolve customer success approaches from reactive to proactive
Seniority
Senior, hands-on IC with lateral leadership