Team Lead, Technical Customer Support
Core
Lead technical customer support for water treatment chemicals and equipment, managing service networks, training providers, and driving revenue targets.
Role type
Senior Technical Customer Support Team Lead
Builds
Service delivery, maintenance contracts, and equipment support for industrial and commercial water operations
Domain
Specialty chemicals, water treatment, industrial services
Deliverable
client delivery
Required skills
Technical troubleshooting, team leadership, contract management, training delivery, data analysis, budget management, stakeholder management, process improvement, performance tracking, safety compliance
Preferred skills
Experience with service franchise networks, knowledge of water treatment systems, revenue growth strategies
Technologies
Service MIS systems, monitoring and control systems, maintenance management tools
Responsibilities
Ensure fast and effective response to customer complaints across the service network; Drive team engagement and motivation to consistently achieve performance targets; Provide comprehensive technical and commercial support to service franchisees/distributors; Conduct technical training programs for service providers and customers; Perform regular service reviews with partners and customers; Achieve service revenue targets including Annual Maintenance Contracts and consumables; Ensure repair costs under warranty and AMC remain within budgeted limits; Provide regular feedback on machine and spare part performance; Maintain and report service MIS metrics; Ensure strict adherence to service processes, systems, and safety standards
