Lead Field Service Representative
Core
Lead technical field service for water treatment systems, solving complex multi-disciplinary problems and delivering chemical solutions to protect customer assets.
Role type
Lead Field Service Representative (Technical)
Builds
Water treatment solutions, chemical delivery, and operational performance improvements for industrial customers.
Domain
Industrial water treatment, chemical management, and facility maintenance.
Deliverable
client delivery
Required skills
Troubleshooting complex technical problems, site surveys, product/application audits, inventory management, sample collection, field evaluations, mentoring, report preparation, design review participation, product serviceability critique.
Preferred skills
Engineering or trade school certification, oil and gas/refinery experience, water treatment or specialty chemical industry knowledge, boiler/cooling tower/wastewater system expertise, Microsoft Office proficiency, autonomous field work experience.
Technologies
Internal business systems, Microsoft Office Suite.
Responsibilities
Solve complex multi-disciplinary problems, maintain troubleshooting guides, prepare problem/solution reports, conduct site surveys and audits, manage chemical inventory, collect monitoring samples, deliver chemicals, evaluate new products, lead pre-trial surveys, interact with internal/external customers, maintain records, coordinate sampling/inventory, implement solutions with customers, assist in business proposals, participate in design reviews, critique product performance, provide expert technical service, mentor service reps, report incidents/accidents, provide on-site field service.
Seniority
Lead, hands-on IC with mentorship responsibilities.