Teamleitung (m/w/d) Technischer Service Innendienst
Core
Leading the Technical Service In-House team, optimizing processes, and supporting customer inquiries and partner training for NETZSCH Pump & Systems.
Role type
Senior Technical Service Team Lead
Builds
Technical service operations and customer support solutions
Domain
Industrial machinery (Pumps & Systems)
Deliverable
client delivery
Required skills
Team leadership, process optimization, customer training, KPI development, key account management, market analysis
Preferred skills
Product knowledge of NETZSCH pump systems, SAP proficiency
Technologies
SAP, MS-Office
Responsibilities
Lead and discipline the Technical Service In-House team, optimize service processes and interfaces, support team with customer inquiries, train and support service partners globally, conduct customer training sessions, implement KPIs for process control, manage key accounts and acquire new customers, monitor market competition
Seniority
Senior, hands-on IC with leadership responsibilities