Director, Client Insights
Core
Strategic direction and end-to-end operational management of enterprise client survey programs to deliver actionable insights on client experience.
Role type
Director, Client Insights
Builds
Enterprise survey programs and client experience measurement frameworks
Domain
Professional Services / B2B / Client Experience
Deliverable
dashboards & analysis
Required skills
Enterprise survey methodology, Qualtrics, Salesforce, strategic planning, cross-functional leadership, data analysis, stakeholder management, program governance
Preferred skills
Pendo, CRM data environments, digital experience technologies, multi-region program integration
Technologies
Qualtrics, Salesforce, Pendo, Microsoft Office
Responsibilities
Lead and develop a high-performing team; oversee survey methodology, deployment, and reporting; integrate European practices into the enterprise survey program; analyze client feedback to deliver actionable insights; optimize the survey platform and data quality; establish standardized survey processes and governance frameworks.
Seniority
Director, strategic leadership with hands-on execution