Director, Experience Design & Research
Core
Lead a team to design future-state customer journeys and translate research insights into strategic recommendations for continuous improvement.
Role type
Senior leadership experience design and research director
Builds
End-to-end customer journey roadmaps and experience strategies
Domain
Financial services / Enterprise process excellence
Required skills
Customer journey mapping, Experience design, UX research methodologies, Strategic storytelling, Facilitation, Cross-functional partnership, Executive leadership, Qualitative and quantitative research translation
Preferred skills
Master's degree, Consulting experience, Industry-specific process knowledge
Responsibilities
Develop detailed journey maps to visualize user experiences across touchpoints, Translate external research and market trends into strategic recommendations, Lead and mentor researchers and strategists, Co-design and facilitate high-impact process reimagination workshops, Champion human-centered design practices across enterprise initiatives
Seniority
Director, strategic leadership & team management
