Senior Director, Customer Success and Solutions Engineering
Core
Lead and scale a regional Customer Success & Solutions Engineering organization to drive customer lifetime value, retention, and adoption across the EMEA region.
Role type
Senior Director, Customer Success & Solutions Engineering
Builds
Customer success engineering function and solutions engineering function for Procore's construction technology platform
Domain
Construction technology / SaaS
Deliverable
production ML models
Required skills
Strategic leadership, team scaling, technical adoption strategy, stakeholder negotiation, revenue growth, operational excellence, AI implementation, recurring revenue model understanding
Preferred skills
Solutions Engineering leadership, multi-country market management, organizational transformation, construction industry experience, multi-lingual capabilities
Technologies
Procore Platform, AI tools
Responsibilities
Lead and inspire a regional organization of Managers, CSEs, and Solution Engineers; Drive CSE function to maximize customer lifetime value; Direct Solutions Engineering to define customer value and articulate technical/business value; Oversee handover from Professional Services; Establish strategic stakeholder relationships; Manage KPIs and long-term goals; Forecast at-risk accounts; Collaborate with Product leadership for feedback loops; Implement talent strategies.
Seniority
Senior Director, managing managers
