Customer Success Lead - Western Europe
Core
Lead a Customer Success team across Western Europe to drive post-sales outcomes, retention, and expansion for SaaS customers.
Role type
Senior Customer Success Lead (People Leadership & Strategy)
Builds
Customer success operations, playbooks, and team performance for ElevenLabs' AI voice and agent platforms.
Domain
SaaS / AI / Voice Technology
Deliverable
client delivery
Required skills
People leadership, strategic account management, NRR optimization, process design, data analysis, cross-functional partnership
Preferred skills
Player-coach mindset, CS methodologies, tool automation, executive relationship building
Technologies
Salesforce, Gong, Sigma, Pylon
Responsibilities
Lead and coach a high-performing CS team; manage priority accounts directly; design repeatable playbooks for renewals and upsells; optimize delivery quality and operational efficiency; represent the voice of the customer in leadership discussions; partner with GTM and cross-functional teams.
Seniority
Senior, hands-on IC with people leadership
