Director Customer Growth (all gender)
Core
Transform a Customer Success team into a commercial growth unit and scale a tech-touch model for 2,000+ healthcare practices in Europe.
Role type
Director, Customer Growth (Leadership)
Builds
Scalable tech-touch growth motion, pipeline, and forecasting for an AI-driven financial operating system.
Domain
European Healthcare / Fintech / B2B SaaS
Deliverable
production ML models
Required skills
B2B Account Management, Commercial Team Leadership, Playbook Design, C-level Deal Negotiation, Scale-up Experience, Net Revenue Retention (NRR) Management, Funnel & Pipeline Design, Cross-functional Partnership, AI & Automation Strategy
Preferred skills
Experience with Key Account Managers, Experience with Factoring/Payments/Software platforms
Technologies
AI, Automation tools, CRM/Forecasting tools
Responsibilities
Own net revenue retention (NRR) across the customer base, Activate new practices to reach full volume, Retain and grow strategic accounts, Drive expansion via upsell/cross-sell, Build the growth motion (funnel, playbooks, tooling), Lead and develop the team of 8–10 Key Account Managers, Lead large deals with practice chains, Automate growth signals using AI, Work cross-functionally with Product, Finance, and Marketing, Prepare for scale with smaller practices
