Commercial Enablement Manager
Core
Partner with Customer Success leadership to improve the effectiveness of Customer Success Managers (CSMs) by strengthening business acumen, consultative skills, and value-based conversations to drive adoption, retention, and growth.
Role type
Senior Customer Success Enablement Manager
Builds
Scalable coaching programs, frameworks, and tools for CSMs
Domain
SaaS / Customer Success / Business Consulting
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
coaching, program management, cross-functional leadership, analytical problem-solving, project management, stakeholder influence
Preferred skills
SaaS/subscription business experience, value engineering, customer engagement platforms, lifecycle management, data analysis
Technologies
customer engagement platforms, conversation intelligence tools, enablement platforms
Responsibilities
Coach CSMs on value-based conversations; Develop frameworks and methodologies for consultative selling; Analyze customer feedback and performance trends to identify improvement opportunities; Design and execute enablement programs; Partner with Product, Marketing, and Sales leaders to align priorities; Evaluate and leverage technologies to support coaching and continuous improvement
Seniority
Senior, hands-on IC
