Customer Renewal Sales
Core
Lead proactive customer renewal processes to ensure contract continuity, identify growth opportunities, and mitigate retention risks for a global software customer base.
Role type
Senior Customer Renewal Sales Manager
Builds
Software subscription renewals, maintenance agreements, and professional services contracts
Domain
SaaS / Non-profit technology
Required skills
Contract negotiation, account management, revenue forecasting, customer lifecycle management, risk mitigation, pipeline management, data analysis, stakeholder engagement, CRM proficiency
Preferred skills
AI-enabled productivity tools, subscription business models, global stakeholder management
Responsibilities
Drive proactive renewal processes 4-6 months prior to expiration, build trusted relationships with customer decision-makers, manage renewals across subscriptions and services, identify and mitigate renewal risks, partner with Sales and Customer Success for account expansion, leverage data and AI tools to streamline activities
Seniority
Senior, hands-on IC