Manager Implementation Services Corporate Impact
Core
Lead a team of Implementation Consultants and Project Managers to deliver Blackbaud Corporate Impact solutions, ensuring successful client deployments, accelerating time-to-value, and driving solution adoption.
Role type
Senior IC manager (implementation services)
Builds
Production SaaS implementations for corporate social responsibility and grantmaking clients
Domain
SaaS / Corporate Social Responsibility / Grantmaking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, project management, SaaS implementation, process improvement, stakeholder management, AI tool utilization, operational excellence
Preferred skills
CSRconnect, GrantsConnect, Salesforce, Certinia, Microsoft 365, SharePoint, Smartsheet, Power BI, change management, nonprofit operations
Technologies
Salesforce, Certinia, Microsoft 365, SharePoint, Smartsheet, Power BI, generative AI tools
Responsibilities
Lead and mentor a team of implementation consultants and project managers; ensure successful deployment of Corporate Impact solutions; monitor project health and delivery metrics; partner with Customer Success and Product teams; develop and refine implementation processes and methodologies.
Seniority
Manager, people leadership