Manager of Dedicated Implementations - EMEA
Core
Lead the EMEA Implementation team to deliver high-quality onboarding and implementation experiences for Strategic (enterprise) and High Touch (mid-market) customers, ensuring quick time-to-value and scalable processes.
Role type
Manager of Dedicated Implementations (Professional Services)
Builds
Implementation projects and onboarding experiences for enterprise and mid-market customers
Domain
SaaS Customer Success / Professional Services / Enterprise Software
Required skills
Implementation & Project Management, Team Leadership, Customer Centricity, Change Management, Cross-functional Collaboration, Technical Proficiency, Critical Thinking, Process Optimization, Data-driven decision making
Preferred skills
Coaching, Clear Communication, Active Listening, Problem Solving, Detail-oriented, Adaptability
Technologies
Ashby (CRM/HRIS platform)
Responsibilities
Lead and scale the EMEA Implementation team; oversee delivery of segment-aligned implementation experiences; partner cross-functionally for scoping and planning; define and evolve regional implementation approaches; coach team members; act as the voice of the customer to internal stakeholders.
Seniority
Manager, hands-on leadership
