Director, Customer Implementations
Core
Lead a global team to manage complex enterprise software implementations, ensuring delivery quality, risk management, and post-sale value realization for regulatory intelligence and AI solutions.
Role type
Director, Customer Implementations (Global Delivery Leader)
Builds
Scalable implementation processes, governance models, and delivery controls for enterprise deployments.
Domain
B2B SaaS, Regulatory Intelligence, AI, Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Global team leadership, complex enterprise software implementation, project governance, risk management, commercial awareness (ACV/renewals), AI/automation adoption, stakeholder partnership
Preferred skills
Regulated industry experience (Compliance, Sustainability, Healthcare), ERP integrations, PMP certification
Technologies
AI tools, automation platforms, workflow tools, digital workers, dashboards
Responsibilities
Lead and coach a global implementation team; define delivery standards and accountability; build scalable project plans and governance frameworks; manage project risks and escalations; improve project visibility via reporting tools; partner with Sales, Product, and Support leaders; identify AI/automation opportunities to scale operations.
Seniority
Director, hands-on IC with strategic oversight
