Manager, Forward Deployed Services
Core
Lead a team of Forward Deployed Product Managers to manage complex, high-value client relationships and drive the full post-sales lifecycle from discovery to go-live for an operations cloud platform.
Role type
Senior Manager, Forward Deployed Services (Player-Coach)
Builds
Post-sales implementation, product configuration, and integrations for the DOSS operations cloud
Domain
SaaS / Operations Cloud / Supply Chain & Finance
Required skills
Team leadership, post-sales lifecycle management, cross-functional collaboration, process mapping, product design, technical problem solving, SQL
Preferred skills
ERP experience, high-pressure startup/consulting environment experience, AI/automation expertise
Technologies
DOSS platform, SQL
Responsibilities
Lead a portfolio of upper mid-market and enterprise clients through discovery, design, build, UAT, and go-live; Coach Forward Deployed Product Managers on client management and delivery quality; Drive automation and AI improvements to customer lifecycle processes; Partner with technical teams on integrations and data migrations; Translate business process flows into product configurations.
Seniority
Senior, hands-on IC manager
