Manager, Customer Implementations
Core
Lead and develop a U.S.-based team of 5-6 professionals to deliver successful SaaS implementations for enterprise customers, managing project plans, risks, and escalations. (via careerplan.io/jobs/1fc3f3e6-0d41-4e1e-9144-c06492df7637-manager-customer-implementations-at-3e)
Role type
Manager, Customer Implementation (People Leadership & Delivery)
Builds
Enterprise SaaS deployments and implementation workflows
Domain
Regulatory Intelligence, AI Solutions, Environmental Safety, SaaS
Required skills
SaaS onboarding and implementation leadership, team coaching and development, project management (scope, milestones, dependencies), enterprise stakeholder communication, risk management, ERP integration coordination, data migration oversight, AI/automation adoption
Preferred skills
AI tool usage (Copilot, Power Automate, ChatGPT), responsible AI practices, PMP certification, global team management, regulated industry domain knowledge (EHS, Product Safety)
Technologies
Microsoft 365 Copilot, Microsoft Copilot Studio, Power Automate, ChatGPT Enterprise, Claude, Gemini, SAP EHS
Responsibilities
Lead, coach, and develop a team of onboarding and implementation professionals; Oversee a portfolio of active implementations using project data to identify risks; Serve as a project leader for strategic, complex, or multi-product customer implementations; Partner with Product, Customer Success, and Technical Operations to create a coordinated customer experience; Support ERP integrations and data migration initiatives; Encourage the practical use and adoption of AI and automation to improve efficiency.
Seniority
Manager, hands-on leadership
