Associate Director AMS Project Manager
Core
Lead the delivery of Application Management Services (AMS) for large enterprise clients, managing transitions, overseeing service operations, and driving continuous improvement.
Role type
Senior IC project manager (service delivery)
Builds
Application Management Services (AMS) for enterprise clients
Domain
IT Operations / Application Management Services
Required skills
AMS delivery, service transitions, stakeholder management, SLA/KPI management, process optimization, automation, cross-functional team leadership
Preferred skills
ITIL, global/offshore team management, ServiceNow, cloud, enterprise applications, automation, DevOps, SRE, AIOps, Generative AI
Technologies
ServiceNow, cloud, DevOps, SRE, AIOps, Generative AI
Responsibilities
Lead AMS delivery for enterprise clients; Drive service transitions and continuous improvement; Manage customer stakeholders and global delivery teams; Improve service quality via SLA/KPI management; Promote operational excellence through process optimization and automation
Seniority
Senior, hands-on IC