ServiceNow Project Manager
Core
Lead large-scale ServiceNow implementation and transformation programs for enterprise clients, managing planning through deployment and stabilization.
Role type
Senior ServiceNow Project Manager
Builds
ServiceNow implementations (ITSM, ITOM, ITAM, CMDB, HRSD, Service Catalog) for enterprise organizations
Domain
IT Service Management / Enterprise Software Implementation
Required skills
ServiceNow platform expertise, enterprise project management, multi-workstream coordination, vendor management, budget and schedule management, stakeholder management, Agile/Scrum/Waterfall delivery, project management tools (Jira, Azure DevOps, MS Project, Smartsheet)
Preferred skills
PMP, CSM, PMI-ACP, SAFe, ServiceNow CSA, ITSM/ITOM/ITAM/CMDB/HRSD deployment leadership, experience with 5,000+ user environments, media/entertainment/hospitality industry experience
Technologies
ServiceNow, Jira, Azure DevOps, Microsoft Project, Smartsheet, ITSM, ITOM, ITAM, CMDB, HRSD, Service Catalog, AI
Responsibilities
Lead ServiceNow implementation programs from planning to stabilization; create and manage project plans, timelines, budgets, and resource forecasts; coordinate work among stakeholders, developers, architects, vendors, and executives; run governance meetings and steering committee reviews; oversee scope, risks, issues, and change requests; ensure successful deployment of ServiceNow modules; align project goals with business priorities; support Agile ceremonies and release management; track project health via KPIs and dashboards; advance organizational change management and user adoption
Seniority
Senior, hands-on IC