SAP AMS Functional Service Delivery Lead
Core
Lead operational delivery and service management for SAP AMS projects, acting as the primary escalation point for tickets, quality, and risks while ensuring SLA compliance.
Role type
Senior SAP AMS Functional Service Delivery Lead
Builds
End-to-end digital transformation projects for global IT service providers
Domain
IT Services / SAP ERP / Cloud
Required skills
SAP AMS service management, SAP Logistics (SD, PP, MM, EWM), SAP FI-CO, SAP SuccessFactors, Escalation Management, SLA/KPI oversight, Agile delivery
Preferred skills
Cloud-native foundations, AI coding assistants
Technologies
SAP, 5G, AI, Blockchain, Quantum Computing
Responsibilities
Serve as the main operational contact for SAP AMS Functional delivery topics and issues; Act as the primary escalation point for tickets, delivery quality, governance, and operational risks; Empower the delivery team to achieve high-quality deliverables aligned with SAP AMS process requirements; Ensure all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.
Seniority
Senior, hands-on IC
