Corporate IT Services Operations Lead
Core
Technical leader and primary coordination point for IT service delivery, driving day-to-day support operations, workflow design, and automation to ensure exceptional IT experiences for employees.
Role type
Senior IT Services Operations Lead (hybrid IC/Manager)
Builds
IT service delivery processes, automated workflows, and high-functioning support teams
Domain
Corporate IT Services / Enterprise Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT service delivery leadership, people management, stakeholder management, automation/scripting, ITIL framework, Jira Service Management (JSM), incident response, cross-functional project leadership, process improvement, technical troubleshooting
Preferred skills
IT metrics/KPIs expertise, distributed team coordination, organizational change management, modern workplace technologies (zero-trust, EDR, SaaS, DEX), financial services experience
Technologies
PowerShell, Python, Bash, Jira Service Management (JSM), AI tools (LLM-based triage, chatbots)
Responsibilities
Set service delivery standards and mentor team members; manage direct people leadership including hiring and performance reviews; coordinate between IT teams and business stakeholders; lead IT service strategy including SLA management and incident response; leverage AI tools to improve triage and self-service; perform hands-on troubleshooting and infrastructure operations; drive cross-functional IT projects and automation initiatives
Seniority
Senior, hands-on IC transitioning to management
