Technology Operations Senior Manager
Core
Manage and develop teams to oversee operational outcomes of key IT services including network, database, and infrastructure services, while driving strategic initiatives for infrastructure availability and business continuity.
Role type
Senior Manager, Technology Operations
Builds
Highly automated, latency-sensitive client-facing and internal applications; robust backup and recovery systems.
Domain
Banking / Technology Operations & Infrastructure
Deliverable
production ML models | infrastructure
Required skills
Technology Operations management, team leadership, stakeholder engagement, process improvement, metrics analysis, risk management, resource capacity planning, policy development, talent development
Preferred skills
Contact Center Platforms expertise, omnichannel support technologies, AI-driven service management, predictive analytics, intelligent automation, virtual agents, conversational AI platforms, CCaaS platforms, Agentic AI frameworks, workflow orchestration, autonomous support solutions, cloud platforms, automation tools
Technologies
ServiceNow, AI chatbot ecosystems, generative AI solutions, CCaaS platforms
Responsibilities
Manage and develop teams of individual contributors and managers; Manage operational outcomes of key IT services; Identify and recommend opportunities for technology operations process improvement; Leverage metrics to support infrastructure associated with applications; Drive key strategic initiatives associated with infrastructure availability; Manage backups, recovery and ensure recovery includes periodic tests; Work with IT risk management, compliance and all lines of defense to ensure platform risks are proactively managed; Manage the costs, demand and resource capacity for the team resources; Determine appropriate strategy and actions of technology operations team; Interpret and develop policies and procedures; Manage allocation of people and financial resources; Develop and guide a culture of talent development
Seniority
Senior, hands-on IC with management responsibilities
