Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Core
Lead a global team of Systems Development Engineers to build AI-powered automation tooling and manage 24/7 technical support operations for Amazon Robotics.
Role type
Senior Systems Development Manager (Engineering & Operations)
Builds
AI/ML-driven automation platforms, intelligent ticket routing, self-service workflows, and predictive analytics systems.
Domain
Robotics, Industrial Automation, Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Infrastructure automation, software architecture, cloud services (AWS), distributed systems, DevOps, team scaling, global operations management, AI/ML strategy, generative AI integration, MLOps, ITIL/problem management.
Preferred skills
Large-scale data pipelines, robotics/fulfillment environment experience, generative AI frameworks, LLM integration, ITIL frameworks.
Technologies
AWS, Generative AI, LLMs, MLOps, ITIL
Responsibilities
Build and mentor a global team of SysDEs; define technical vision for AI automation; manage global 24/7 support org; develop multi-year roadmaps; establish performance metrics; partner on product supportability; set engineering standards.
Seniority
Senior, hands-on IC manager