Business Operations Lead
Core
Own operational governance, drive automation, and manage vendor alignment for product teams to ensure resilience and operational excellence.
Role type
Senior IC Technical Business Operations Lead
Builds
Operational resilience, automated workflows, and vendor strategies for product delivery
Domain
Automotive / IT Operations & Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL frameworks, ITSM lifecycle, incident management, root cause analysis, vendor management, contract negotiation, cloud architecture, automation platforms, reporting tools, business acumen
Preferred skills
Advanced degrees, ITIL Intermediate/Expert certification, Agile certifications (A-CSM, SAFe), Prosci Change Management
Technologies
ServiceNow, Ansible, PagerDuty, Power BI
Responsibilities
Govern operational standards across product delivery teams, lead incident response and root cause analysis, drive automation and self-healing initiatives, manage vendor contracts and sourcing strategy, develop operational risk assessments, mentor team members and establish best practices
Seniority
Senior, hands-on IC with strategic leadership influence
