Business Operations Lead
Core
Own operational governance, drive automation, and lead incident response for product delivery teams to ensure resilience and alignment with business goals.
Role type
Senior IC Technical Business Operations Lead
Builds
Operational resilience, automated workflows, and vendor-aligned service delivery for product portfolios
Domain
Automotive / IT Operations & Service Management
Required skills
ITIL frameworks, ITSM lifecycle, incident management, root cause analysis, vendor management, contract negotiation, automation platforms, cloud architecture, budgeting, executive communication
Preferred skills
Advanced degree, ITIL Intermediate/Expert certification, Agile certifications (A-CSM, SAFe), Prosci Change Management
Technologies
ServiceNow, Ansible, PagerDuty, Power BI
Responsibilities
Govern operational standards and ITSM best practices; lead incident response and root cause analysis; act as liaison between business and operations during outages; drive automation and self-healing initiatives; manage vendor contracts and sourcing strategy; contribute to RTB budget planning; mentor team members and establish best practices.
Seniority
Senior, hands-on IC with strategic leadership