Senior Manager, CRM Sales Excellence Lead
Core
Define and drive the global lead-to-quote process excellence strategy, standardizing core processes while enabling local variations using CRM as the key enabler.
Role type
Senior Manager, Sales Process Excellence & CRM Strategy
Builds
Global standardized lead-to-quote processes and CRM configurations for capital equipment and consumable business models
Domain
Medical Technology / Life Sciences / Sales Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Commercial process design, Business analysis, CRM strategy, Sales transformation, Cross-functional facilitation, Process standardization, Change management, Data-driven decision making
Preferred skills
Salesforce or Dynamics CRM expertise, Lead-to-quote process knowledge, Agile backlog management, AI in sales productivity, Marketing/CPQ/CLM integration
Technologies
Salesforce, Dynamics CRM, Agile
Responsibilities
Define and drive Sales process-excellence strategy and agenda on a common blueprint; Lead end-to-end lead-to-quote process optimization with CRM as the key enabler; Partner with BU and regional leadership to identify process-improvement opportunities; Translate process requirements into product features and user stories; Measure and report on process performance and CRM utilization metrics
Seniority
Senior Manager, hands-on IC with strategic oversight
