CRM Management Consultant- Dynamics 365 -(GN SONG)
Core
Design, build, and implement Microsoft Dynamics 365 strategies and processes to enhance business performance, pricing, and discounting approaches for global B2B clients.
Role type
Senior CRM Management Consultant (Dynamics 365)
Builds
End-to-end D365 processes, user personas, and global transformation solutions
Domain
B2B Enterprise Software / Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft Dynamics 365 functional expertise, D365 configuration, global B2B transformation delivery, Power BI exposure, business/operational transformation project experience
Preferred skills
Microsoft Dynamics 365 certification
Technologies
Microsoft Dynamics 365, Power BI
Responsibilities
Provide design and functional support for Microsoft Dynamics 365; Assess end-to-end D365 processes to identify gaps and define target state processes; Define user personas and user journeys; Facilitate stakeholder buy-in for change readiness
Seniority
Senior, hands-on IC