CRM Management Consultant- Dynamics 365 -(GN SONG)
Core
Design, build, and implement CRM strategies and processes for B2B clients, focusing on Microsoft Dynamics 365 configuration and global transformation.
Role type
Senior CRM Management Consultant (Strategy & Implementation)
Builds
End-to-end D365 processes, user personas, and global B2B transformation solutions
Domain
Professional Services / CRM / B2B Sales & Commerce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Microsoft Dynamics 365 functional expertise, D365 configuration, global B2B transformation project delivery, Business Intelligence tools (Power BI), stakeholder management for change readiness
Preferred skills
Microsoft Dynamics 365 certification
Technologies
Microsoft Dynamics 365, Power BI
Responsibilities
Assess end-to-end D365 processes to identify gaps and define target state processes, define user personas and user journeys, facilitate leadership team involvement and stakeholder buy-in for change readiness, work within client sales and commerce organizations to drive pricing and discounting approaches
Seniority
Senior, hands-on IC