Strategic Account Manager, Commercial
Core
Manage, cultivate, and retain Key Bank's enterprise payment clients in the Merchant Services domain, acting as a trusted advisor to deepen relationships and drive growth.
Role type
Senior Strategic Account Manager (Merchant Services)
Builds
Enterprise payment processing programs and client retention strategies
Domain
Financial Services / Merchant Credit Card Processing
Deliverable
client delivery
Required skills
Merchant services account management, cross-selling, client retention, interchange knowledge, card brand compliance, PCI understanding, fraud prevention strategies, relationship building, problem solving, multitasking
Preferred skills
Customer success tactics, CRM software proficiency (e.g., Salesforce), experience with Fiserv/Elavon
Technologies
Salesforce
Responsibilities
Proactively review client business and suggest innovative engagement strategies; Act as the main point of contact for all merchant service matters; Manage accounts to ensure the right product mix and create upsell/cross-sell opportunities; Conduct Annual Business Reviews including pricing analysis and fraud prevention; Identify trends in client behavior and competitive forces; Collaborate with team members on initiatives.
Seniority
Senior, hands-on IC