Strategic Account Manager, Commercial
Core
Manage, cultivate, and retain enterprise payment clients for Key Bank's Merchant Services team, focusing on cross-selling, program growth, and attrition management.
Role type
Strategic Account Manager (Merchant Services)
Builds
Enterprise payment processing programs and client retention strategies
Domain
Financial Services / Merchant Credit Card Processing
Deliverable
client delivery
Required skills
Interchange knowledge, Card Brand assessment fee knowledge, Card Brand compliance knowledge, PCI understanding, relationship management, account management, problem solving, multitasking, executive communication
Preferred skills
SalesForce proficiency, experience with Fiserv and/or Elavon
Technologies
SalesForce
Responsibilities
Conduct Annual Business reviews including interchange and pricing analysis, proactively identify cross-sell opportunities, act as the main point of contact for merchant services, manage accounts to ensure right product mix, identify trends in client and competitor behaviors
Seniority
Mid-Senior, hands-on IC