Account Manager, Enterprise
Core
Manage relationships for enterprise-level accounts, driving retention, upsell opportunities, and customer success within the global payments and financial platform.
Role type
Enterprise Account Manager
Builds
Customer success outcomes, upsell revenue, and optimized customer experience for global businesses
Domain
Fintech / Global Payments
Deliverable
client delivery
Required skills
Enterprise account management, B2B customer relationship management, upsell strategy, stakeholder engagement, customer education, regulatory compliance, complex problem solving, expectation management, process improvement
Preferred skills
Payment industry experience, Mandarin language proficiency
Technologies
Airwallex proprietary platform
Responsibilities
Maintain relationships with enterprise accounts and identify upsell opportunities; Resolve customer queries and issues by engaging internal and external stakeholders; Lead Monthly/Quarterly Business Reviews to provide data analysis and optimization recommendations; Educate customers on product usage and manage expectations; Ensure compliance with regulations and policies to maintain an effective risk culture
Seniority
Mid-level, hands-on IC
