Payments Success Specialist – Account Management
Core
Manage a portfolio of 250 payments customers to drive retention, processing growth, and profitability through proactive account management and business reviews.
Role type
Senior Account Manager (Payments)
Builds
Payment processing services for merchants
Domain
FinTech / Payments
Required skills
Account management, data analysis, pricing strategy, stakeholder communication, outbound sales, Salesforce, Excel/Google Sheets
Preferred skills
Payments/FinTech domain knowledge, SaaS experience, customer success platforms (Sigma/Vitally), account recovery expertise
Technologies
Salesforce, Excel, Google Sheets, Stripe, Sigma, Vitally
Responsibilities
Manage 250 customer accounts and conduct quarterly business reviews, monitor processing trends and investigate declines, coordinate pricing corrections and surcharging options, partner with cross-functional teams to resolve payment issues, maintain account plans and portfolio records.
Seniority
Mid-Senior, hands-on IC