Director, Account Management
Core
Lead strategic customer relationships and drive sustainable growth for a portfolio of key accounts in Caribbean emerging markets.
Role type
Senior leadership account director
Builds
Strategic partnerships and long-term customer value
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Strategic account planning, commercial negotiation, financial modeling, market intelligence, cross-functional leadership, executive stakeholder management, pipeline management
Preferred skills
Experience in payments, financial services, or banking; knowledge of Mastercard's product ecosystem
Technologies
None stated
Responsibilities
Own and deliver against sales, payment volume, market share, and net revenue targets; Develop and execute comprehensive account strategies and annual business plans; Build and maintain strong relationships with senior customer stakeholders; Identify customer needs and translate them into commercial opportunities; Lead complex, cross-functional initiatives; Lead commercial negotiations and manage the customer agreement process; Analyze customers' businesses through financial modeling and competitive analysis.
Seniority
Director, strategic leadership