Manager, Customer Success
Core
Strategic liaison between Mastercard and financial institution clients, driving executive engagement, value realization, and retention.
Role type
Manager, Customer Success (Financial Institutions)
Builds
Long-term client partnerships and scalable engagement models for financial institutions
Domain
Payments / Financial Services
Deliverable
client delivery
Required skills
Strategic account ownership, executive stakeholder management, client success lifecycle management, upsell/expansion strategy, data-driven insights, cross-functional collaboration
Preferred skills
Financial institution experience, fintech experience, open banking experience, SaaS/API/platform solutions familiarity
Technologies
SaaS, API, platform solutions
Responsibilities
Develop deep understanding of Mastercard solutions to advise clients; Own and manage executive-level relationships; Lead end-to-end client success lifecycle; Drive adoption and retention strategies; Identify upsell opportunities; Create and execute strategic account plans; Monitor client health metrics; Partner with Sales, Product, and Operations teams; Lead client-facing meetings (QBRs, renewals)
Seniority
Manager, hands-on leadership