Site IT Technical Manager
Core
Lead IT operations and end-user support for the Mumbai facility, ensuring stable services, managing incidents, and supporting critical business events.
Role type
Senior Site IT Technical Manager
Builds
Stable IT services, high-quality employee support, and zero-defect execution for leadership events.
Domain
Biopharmaceutical / Site IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Site IT operations, end-user computing support, team management, vendor management, workplace technology, collaboration tools, video conferencing, IT projects, compliance, asset management
Preferred skills
ITIL, PMP, ITSM tools (ServiceNow), regulated environments, automation/scripting, networking, identity management, endpoint management
Responsibilities
Coordinate daily IT functions and manage incidents with SLAs; Direct local groups and vendors for high-quality employee support; Handle and support video conferencing and collaboration technologies for key events; Lead local technology projects and continuous improvement initiatives; Ensure site compliance with IT policies and manage asset records; Govern third-party vendor performance and communicate plans to stakeholders; Anticipate operational risks and create resilience playbooks
Seniority
Senior, hands-on IC
