IT Support Engineer /VBI
Core
Build, operate, and continuously improve IT services; analyze incidents and system weaknesses; support users on new systems; act as a business partner for key users and process teams.
Role type
IT Support Engineer / IT Service Operations
Builds
IT service operations processes and incident/problem management workflows
Domain
IT Operations / IT Service Management
Deliverable
infrastructure
Required skills
IT infrastructure knowledge, endpoint management, network and communication technologies, servers and storage, cloud computing, identity and access management, analytical skills, SLA management, external service provider coordination
Preferred skills
ERP/CRM/MES/HCM business systems knowledge, IT Service Management tools experience, manufacturing or automotive environment experience
Technologies
Microsoft, SAP, Salesforce, ServiceNow
Responsibilities
Build and operate IT services, analyze IT incidents and problems, support and train users on new systems, manage IT Service Operations processes, coordinate external service providers, participate in technology projects
Seniority
Mid-level, hands-on IC
