IT Team Lead
Core
Lead and mentor the India IT support team, ensuring reliable end-user and site IT operations across APAC offices and outsourced contact centers for ~1,900 users.
Role type
Senior IT Support Team Lead
Builds
Secure, reliable IT operations and high-quality user support for Payoneer's India offices and partners.
Domain
Corporate IT / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows, Microsoft 365, Entra ID/Azure AD, Active Directory, Intune, Jamf, ITSM tools, LAN/Wi-Fi/VPN/DNS/DHCP, vendor management, procurement, inventory management, automation/scripting, Palo Alto/HPE/Cisco/Aruba firewall/switching
Preferred skills
None explicitly stated as preferred (listed as advantages)
Technologies
Microsoft 365, Entra ID, Azure AD, Active Directory, Intune, Jamf, Palo Alto, HPE, Cisco, Aruba
Responsibilities
Lead and mentor the India IT support team; Own day-to-day IT operations for India offices; Keep office IT environment stable and scalable; Support business growth via IT readiness planning; Manage local escalations and act as primary IT point of contact; Execute Global IT policies and standards; Participate in APAC IT processes; Maintain IT processes, runbooks, KPIs, and service reviews; Provide hands-on support for complex endpoint and network issues; Oversee endpoint and office technology lifecycle; Coordinate local execution of IT projects; Manage India IT vendors and procurement; Support audit and compliance readiness; Track recurring issues and drive improvements.
Seniority
Senior, hands-on IC with team leadership
