Senior Field IT Manager

## About the role You will define IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements. You will drive fiscal responsibility and budget oversight to help drive accuracy. You will provide quality and regular communication to end user clients and/or partners. You will jointly review end user sentiment feedback with the other MS Digital Employee Experience Success teams, and develop an action plan to address any improvement areas. You will drive adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity. You will partner with workplace services team to expand and transform sites into most connected, accessible, and sustainable Intelligent Workplace. You will support your peer IT community in managing outages and communicate with Service Management to evolve services and address issues. You partner and collaborate with teams from IT Service Management, Facilities, Finance & Security to drive excellence in delivery and communications. You will drive excellence in delivery and support in addressing issues, communicating, and evolving services. You will collaborate with your peers, developing innovative ways for adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future. ## Requirements * Master's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 3+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management * OR Bachelor's Degree Information Technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 4+ years information technology (IT) operations, technical support, customer service solutions/delivery, or service management * OR equivalent experience * Bachelor's Degree in information technology (IT), Computer Science, or related field (e.g., Electrical Engineering) AND 6+ years experience in IT operations, technical support, customer service solutions/delivery, or service management * OR equivalent experience * 4+ years experience in IT operations or service experience for a multi-site / multi-country organization - including infrastructure deployment, user support, or IT management * Experienced partnering with senior leadership * Ability to travel regionally and work across different time zones * 1+ year(s) project leadership/management experience, preferably in a remote environment * Completed certifications/ trainings such as ITIL/Six Sigma/PMP/Agile or equivalent * AV event support experience * Experienced in public speaking ## Nice to have * (None specified in the original text) ## What we offer * (None specified in the original text) ## About us * (None specified in the original text)