Senior Field IT Manager
Core
Define IT services and process optimization opportunities, aligning with global peers to deliver improvements meeting regional commitments and business requirements.
Role type
Senior Field IT Manager
Builds
Improved IT services, productivity gains, and connected Intelligent Workplaces
Domain
IT Operations & Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT operations, technical support, customer service solutions/delivery, service management, budget oversight, stakeholder communication, outage management, project leadership, multi-site/multi-country coordination, infrastructure deployment, user support, IT management, public speaking, AV event support
Preferred skills
Collaborative mindset, adaptability, quick learner, innovation in adoption/deployment, scenario modeling
Technologies
ITIL, Six Sigma, PMP, Agile
Responsibilities
Define IT services and process optimization opportunities, drive fiscal responsibility and budget oversight, provide quality communication to end users, review end user sentiment feedback and develop action plans, drive adoption of new services, partner with workplace services to transform sites, support peer IT community in managing outages, collaborate with ITSM/Facilities/Finance/Security teams, develop innovative adoption scenarios, anticipate future IT management models
Seniority
Senior, hands-on IC with strategic alignment
