IT Manager
Core
Managing technology operations and service delivery for Chanel's Thailand market, ensuring SLAs and end-user satisfaction while leading infrastructure and application support teams.
Role type
Senior IT Manager (Service Delivery & Operations)
Builds
IT service delivery, infrastructure projects, and operational stability for Chanel's Thailand operations.
Domain
Luxury retail / IT Service Management / Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service delivery management, project management, budget management, stakeholder management, incident management, change management, vendor management, security risk remediation, asset management
Preferred skills
ITIL certification, PMP certification, data protection knowledge, AI/data exploration
Technologies
Network, server, access points, video conferencing, security technologies
Responsibilities
Own end-to-end incident and request ticket management; coordinate infrastructure projects (new site establishment, renovation, relocation); manage and monitor service delivery budget; lead remediation of security risks; manage IT hardware and software asset inventory; act as local point of contact between global/regional teams and local business stakeholders
Seniority
Senior, hands-on IC with team leadership
