Customer Success Manager
Core
Manage a portfolio of up to 20 priority clients to drive retention, growth, and strategic partnerships for workplace wellbeing solutions.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Workplace wellbeing programs and data-driven engagement strategies for employers
Domain
Health & Wellbeing / Human Capital Management
Required skills
strategic relationship management, commercial acumen, data analysis, executive stakeholder engagement, success planning, change management
Preferred skills
Employee Assistance Program (EAP) familiarity, Human Capital Management market knowledge, AI-powered tools proficiency
Technologies
Salesforce, Power BI, Google Workplace Tools
Responsibilities
Manage client portfolio and executive relationships, drive renewal and revenue growth, lead executive business reviews, translate data into client insights, champion innovation in wellbeing solutions, collaborate with cross-functional teams
Seniority
Mid-Senior, hands-on IC
