Strategic Client Success Manager
Core
Deliver exceptional service and drive client satisfaction for a portfolio of strategic employer and partner accounts, ensuring operational excellence and measurable value delivery.
Role type
Senior strategic account manager (healthcare benefits)
Builds
Employer specialty pharmacy solutions and infusion access programs
Domain
Healthcare / Specialty Pharmacy / Employer Benefits
Deliverable
client delivery
Required skills
strategic account ownership, executive engagement, revenue retention, data-driven insights, cross-functional leadership, risk management, account planning
Preferred skills
healthcare benefits consulting, population health, digital health, employer-focused client success
Technologies
none stated
Responsibilities
Own end-to-end client lifecycle including implementation, adoption, and renewals; Lead quarterly business reviews highlighting utilization and savings; Identify and drive expansion opportunities; Partner cross-functionally to ensure seamless service delivery
Seniority
Senior, hands-on IC
